Phonox.Pk: Delivery & Warranty | You're Trust Our Guarantee

Delivery & Warranty:

At Phonox,Pk, We understand that when you shop online, you want your purchases to reach you quickly and without any hassles. That's why we have meticulously designed our delivery and warranty system to ensure swift shipping, so you can enjoy your new products in no time.

1. Order The Product and Specify the Delivery Method

2. Our Team Will Contact You On WhatsApp

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Delivery companies are responsible for timely delivery, but delays may occur due to circumstances beyond their control, especially in hard-to-reach areas. If their services are not available in your area, self-pickup may be necessary, but the company should inform you of the available options and provide assistance as needed. For any questions or concerns regarding delivery and warranty, it’s best to contact the customer service department.

Delivery & Warranty Information

At Phonox.Pk, we aim to fully satisfy our customers. If there is any manufacturing fault with the product, you can get it replaced within 3 days, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Read More

Used Mobile Phones Warranty

When considering the purchase of a used mobile phone imported from UK, Dubai, or the United States, consumers are presented with a unique opportunity to acquire the highest standards of functionality and performance.

The used mobile phones we sell are imported from Dubai or USA and come with limited warranties. The Touch, Camera, Display, and Dead warranties are not included in the warranty coverage.

Please note that before dispatch, we thoroughly test all used phones to ensure that they are in good working order. While it is rare for these phones to have any issues due to the rigorous testing they undergo before being exported and imported, we still recommend testing them thoroughly upon receipt. Read More

Mobile Phones LCD/LED Unit Panel

Replacing a mobile LCD/LED Touch Panel for warranty purposes is a complex technical task, demanding skilled expertise. Please note that any damage caused due to misuse or incorrect installation cannot be covered under our warranty.

If you have purchased a glass product from Phonox.Pk, such as a Touch Digitizer, LCD Panel Unit, Front Glass, Back Glass, LED Panel etc. Which is covered under our limited warranty, we recommend that you do not remove the clear/screen guard/protection warranty film or paste any glue until you have tested the product’s functionality.

This protection film serves as a warranty label/sticker and contains warranty information for the vendor of the product. Any product with tempered warranty film will not be eligible for MobileTrade.Pk Limited Warranty. Read More

Fingerprint Option On Display:-

The "Fingerprint Option On-Display" feature, while a convenient and innovative addition to many smartphones, often comes with a disclaimer that there is no warranty coverage specifically for this component.

Even in original display screens that have the In-Display Fingerprint Scanner option, there is no guarantee or warranty for the fingerprint scanner’s working because there are often issues with matching or calibration. Calibration devices are only available with authentic company providers. So, please keep in mind that there is no warranty provided for the working of the fingerprint scanner.

OLED and Other Master-Copy Display:-

OLED displays are a type of traditional LCD (Liquid Crystal Display) screens, OLED panels don't require a backlight. Each pixel in an OLED display emits its light, resulting in vibrant colors, deep blacks, and high contrast ratios.

It is possible to increase the bezel size in OLED and other master-copy displays. Such displays are not 100% original, but their quality is often better than cheap quality ones. However, it should be noted that the majority of these displays have larger bezels. So, please keep this in mind before placing an order.

Please note that our warranty is void if:

The screen is glued or stuck to the device before testing its functionality.
Water enters the screen.
The LCD display or touch panel is broken due to man-made reasons.
The warranty seal/label is removed.

To protect the screen, please power off the phone before removing or installing the LCD/LED unit panels. Also, we would like to clarify that we cannot take any responsibility for orders placed by the customer that turn out to be incorrect. In the event that a vendor agrees to accept a return of such an order, the company will deduct 25% of the net product amount as a handling fee.

Please note that this deduction is subject to our terms and conditions.

Finally, we recommend that you make a clear video before testing the LCD/LED unit panels to ensure that there are no issues in the installation or functionality of the product. Phonox.Pk customer service team is always available to assist with any queries or concerns.

Mobile Parts Warranty

Understanding the specifics of your mobile parts warranty is essential to ensure you receive the appropriate coverage and support if issues with your device's components arise. Always consult to Phonox.Pk's customer support team for the most accurate and up-to-date warranty information. Read More

Charging Ports:-

All the mobile charging ports, which are brand new and QC tested, are uploaded on the website. Before placing an order, please make sure to check the variations because products in this category do not come with a warranty/guarantee. However, they are 100% tested. If your phone supports fast charging, it is recommended to order the original charging port to ensure fast charging support. The master copy charging ports do not come with a fast charging IC.

Mobile Battery:-

Mobile batteries we import are of OEM quality and manufactured with original cells, and they come with a limited warranty. Please note that the warranty will not be accepted in case the battery is Swelling or damaged.

For some new batteries, calibration may be required. To calibrate the battery, you can fully discharge it 2 to 3 times and then fully charge it. This will help improve the battery backup.

In case of any fault in the battery, please contact the after-sales service team within 24-48 hours.

The best way to check the battery health is by disassembling the mobile, removing the old battery, and attaching the new battery delivered by us to the mobile without using any glue or double tape. It’s important to note that using glue or double tape will void the warranty. To check the battery, please charge it to at least 50%, turn on the camera, flash light, and record a video. If the battery is providing a backup of 2 to 3 hours, it means that the battery health is good.

Other Mobile Parts:-

Understanding the specifics of your mobile parts warranty is essential to ensure you receive the appropriate coverage and support if issues with your device's components arise.

If you purchase Items from Phonox.Pk, such as Back Camera Glass, Back Panel Glass, Camera Module, Connectors, Flex Cable, Full Body Housing, Speaker, Replacement Touch Glass, S-Pen, Side Keys Button, and Sim Tray Etc do not come with a warranty, but they are brand new and have undergone complete quality control testing.

If the company delivers the wrong product, customers can contact the after-sales team within 24-48 hours to have the product replaced. However, It is necessary that you deliver the wrong product to our company address, and we will exchange the product and send it back to your address via courier.

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